{"id":1231,"date":"2026-07-27T19:49:38","date_gmt":"2026-07-27T19:49:38","guid":{"rendered":"https:\/\/testv93.demowebsitelinks.com\/HipStar-LLC\/?page_id=1231"},"modified":"2026-07-27T22:13:17","modified_gmt":"2026-07-27T22:13:17","slug":"faq","status":"publish","type":"page","link":"https:\/\/testv93.demowebsitelinks.com\/HipStar-LLC\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\t\t
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\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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frequently Ask Question<\/span><\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow can I contact you?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

If you have any other questions or suggestions about the HipStar, please email us directly at support@hipstar.net<\/strong><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat is HipStar? Describe it in a few sentences.<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

HipStar\u00ae is a travel gear: a light, collapsible hiking\/walking trailer that makes it easy to move heavy items over any terrain. It can also be used as a backpack or bike trailer. HipStar changes the way hikers, campers, backpackers, festivalgoers, first responders, elderly, or physically impaired people move by literally taking the weight off their shoulders. It will help people achieve full mobility with only the power of two legs and accomplish physical feats they never thought possible.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow is HipStar different from other hiking trailers?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Many hikers and travelers confirmed that HipStar has the best design and advantage over other devices. HipStar units provide a wider range of motion and better weight distribution. It is collapsible and adjustable based on the user’s size. Our customer from Australia wrote: “The most versatile and effective hiking trailer! Everything seems to have been included in the design – multiple adjustments, shocks, running and walking flexibility – really impressive!”<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat are the Tech Specs of HipStar MD and HD?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

\"HipStar<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat countries do you ship to?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

We\u2019ve delivered HipStar trailers to over 30 countries! Please enter your address on the checkout page to check if we deliver to your location and view shipping costs. You\u2019ll see options for air or sea shipping, though some countries may have air shipping only. If your country isn\u2019t listed, please contact us at support@hipstar.net, and we\u2019ll do our best to assist you.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHipStar is quite an oversized item. How do you ship it? In which package, and what are its dimensions and weight?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

As a reminder, the trailer folds into a flat compact mode. The parcel weighs 30 lbs, and measures 87 x 56 x 20 cm (34″ x 22″ x 8″).<\/p>

\"HipStar<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tDo You Have Customers' Feedback?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

We have customers in more than 30 countries. Most of their feedback has been overwhelmingly positive, especially from older adults, individuals facing physical challenges, and veterans. The HipStar was designed with your needs in mind, aiming to reduce the strain of carrying items and empowering users to regain control over their mobility and independence. You can read our customers’ feedback on the Testimonials Page.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tSome trails restrict wheeled devices. How do you suggest dealing with that?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

We acknowledge that wheeled devices like hiking trailers in many U.S. national parks are generally prohibited on trails and in backcountry areas due to the potential for trail erosion to protect natural resources. While the HipStar is designed for versatility across various outdoor activities, it may not be suitable for trails with such restrictions.<\/p>

However, exceptions are made for individuals with disabilities who require wheelchairs for mobility. The National Park Service (NPS) defines a wheelchair as a device designed solely for use by a mobility-impaired person for locomotion, suitable for use in an indoor pedestrian area.<\/p>

Wilderness Accessibility for People with Disabilities.<\/a><\/strong><\/p>

Devices such as the HipStar, which are wheeled hiking trailers, do not meet the NPS definition of a wheelchair. Therefore, their use on trails and in backcountry areas is generally not permitted, even for individuals with disabilities.\u200b<\/p>

That said, the NPS is committed to providing access to its facilities and services for all visitors. Individuals with disabilities can obtain an America the Beautiful Access Pass, which grants free lifetime access to federal recreation sites. While this pass does not grant permission to use prohibited devices, it may be beneficial when discussing specific accessibility needs with park staff.\u200b<\/p>

Entrance Passes<\/a><\/strong><\/p>

If you believe a device like the HipStar is essential for your mobility, you should contact the park you plan to visit to discuss your needs. Park superintendents have the authority to grant exceptions or provide reasonable accommodations on a case-by-case basis. Be prepared to provide documentation of your disability and explain why the device is necessary for your access.\u200b<\/p>

Regarding erosion concerns, it’s worth emphasizing the distinction between lightweight hiking trailers like the HipStar and heavier devices such as bicycles, which can contribute more significantly to erosion. The HipStar’s lightweight design minimizes its impact on trails.<\/p>

Some of our customers, including disabled veterans, are actively involved in a campaign to allow non-motorized pedestrian carts in US wilderness areas. They’ve been reaching out to senators and collaborating with an environmental lawyer to explore amendments to the Wilderness Act, advocating for responsible and inclusive access to the outdoors. We remain dedicated to promoting the responsible use of our products while supporting efforts that positively impact the outdoor community.<\/p>

In summary, while wheeled hiking trailers like the HipStar are generally prohibited on national park trails and backcountry areas, individuals with disabilities may request exceptions by directly contacting park officials and discussing their specific needs.\u200b<\/p>

National Park Service. Accessibility<\/a><\/strong><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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Absolutely<\/em>\u00a0–\u00a0HipStar YouTube Channel<\/a><\/strong><\/em><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhy did you decide to develop it?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

The idea for HipStar came a few years ago as I traveled across Europe on business. I had a backpack to carry all of my things. There was so much to see, but after half a day\u2019s worth of walking around, all I could think about was how the straps of my heavy bag were digging into my shoulders. I wish I had a companion who would carry everything and never tire. No matter where and how you travel, even a light backpack begins to weigh as much as a few bricks.<\/em><\/p><\/div><\/div><\/div><\/div><\/div><\/div><\/section>

Heavy backpacks create a forward trunk lean (rounding of the upper back), which causes a forward head posture with an extended neck, creating neck and shoulder pain and make it difficult for muscles and ligaments to hold the body up. After a long day on the trail, even 5 kg (11 lbs.) will feel heavy no matter what you carry it in.<\/b><\/p><\/div><\/div><\/div><\/div><\/div>

\"Backpack<\/div><\/div><\/div><\/div><\/div><\/div><\/section>
According to the Mountain Tactical Institute\u2019s research, there are five \u201cthumb rules\u201d discovered:<\/h5><\/div><\/div><\/div><\/div><\/div><\/div><\/section>
\"Trekking<\/div><\/div><\/div><\/div><\/div>

1) One pound on your feet equals five pounds on your back.
2) One pound on your feet equals five percent more energy expended.
3) Every one percent of your body weight makes you six seconds slower per mile.
4) Ten percent grade incline cuts your speed in half.
5) Going up slows you down twice as much as going down speeds you up. Every percent of incline adds 15 seconds to your mile pace. Every percent of decline takes 8 sec. off of your mile pace.<\/p><\/div><\/div><\/div><\/div><\/div><\/div><\/section>

You get tired. You get impatient. You waste half your day dealing with back pain. All because there\u2019s no other way to carry your stuff other than on your back. What about seniors or people with back problems? They are even more affected by carrying weight around. It doesn\u2019t matter if it\u2019s light or heavy.<\/em><\/p>

That\u2019s when the idea for the HipStar\u00ae was born: a back-free, hands-free, light, collapsible travel cart that makes it easy to move heavy items over any terrain with little effort, literally doing the heavy lifting for you and can be used as a backpack or even a bike trailer if needed!<\/em><\/p><\/div><\/div><\/div><\/div><\/div><\/div><\/section><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat inspires you to this design?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

\u00a0If you have ever used a wheelbarrow to haul stuff, you probably have noticed that in addition to lifting it up, you have to exert extra force to push or pull it in order to move it from one place to another. It might make it easier on you if the weight’s center of gravity (CG) was balanced close to the wheel axle, but a wheelbarrow is not designed to perform such a trick.<\/em><\/p><\/div><\/div><\/div><\/div><\/div><\/div><\/section>

\"Balanced<\/div><\/div><\/div><\/div><\/div><\/div><\/section>

In the case of HipStar, the weight is already balanced on top of a two-wheel axle, and fine adjustments are made just by \u201cbending\u201d the frame, taking the strain off the user, and letting technology do all the work.<\/em><\/p><\/div><\/div><\/div><\/div><\/div><\/div><\/section>

\"Balancing<\/div><\/div><\/div><\/div><\/div><\/div><\/section>

The angle between handles and frame can be adjusted so that the HipStar accommodates a wide range of weights. By keeping the bag\u2019s CG above and slightly ahead of the wheel axle, the HipStar’s overall stability is increased. It eliminates pushback force created while walking or running that would overturn the cart. As a result, a bag\u2019s weight is supported almost entirely by the frame, and the user applies only the pulling force to generate movement.<\/em><\/p>

Please watch the\u00a0BALANCING VIDEO<\/a>\u00a0on the Video Manual page:<\/b><\/p><\/div><\/div><\/div><\/div><\/div><\/div><\/section>

\"Balancing<\/a><\/div><\/div><\/div><\/div><\/div><\/div><\/section><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhy do you need shock absorbers between the frame and handlebars?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Once the balancing problem had been solved, I faced another issue: even a small weight generates annoying \u201cpush-and-pulls\u201d when rigidly attached to your body during movement. Walking is a series of accelerations and decelerations – or \u201cstop-and-go\u201d. I had to build a few prototypes before I figured out how to keep it from bumping into you when you walk or run. To solve this problem, I designed a flexible harness and special shock absorbers.<\/p>